Return Policy for TrueSonder.com
Effective Date: 2/22/25
At TrueSonder, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair return policy to ensure a hassle-free experience. Please review the following details about our return process.
1. Damages and Issues
If you receive a damaged or defective item, please contact us immediately at hello@truesonder.com with photos of the issue. We will work with you to resolve the problem, either by issuing a full refund or providing a replacement item, depending on your preference and availability.
2. Exceptions and Non-Returnable Items
- Limited Edition Items: Certain limited-edition items may not be eligible for returns or exchanges. These exclusions will be clearly marked on the product page or at checkout.
- Personalized Items: Any products that are customized or personalized to your specifications are non-returnable.
- Worn or Used Items: Items that show signs of wear or use are not eligible for return.
3. Return Process
- Return Window: You may return items within 30 days of receipt, provided they are new, unused, and in their original condition.
- Initiating a Return: To initiate a return, please contact us at hello@truesonder.com. We will provide you with instructions on how to return your item(s).
- Return Shipping: You will be responsible for paying the return shipping costs, unless the item is damaged or defective.
4. Exchanges and Refunds
- Exchanges: If you wish to exchange an item for a different size or color, please contact us. We will guide you through the exchange process, based on item availability.
- Refunds: Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.
5. Contact Information
If you have any questions about our return policy, need assistance with a return or exchange, or received a damaged item, please contact us at:
TrueSonder
466 Pier Point Ct NW
Concord, NC
Email: hello@truesonder.com
Phone: 980-297-1141
