Privacy Policy

TrueSonder Privacy Policy

Effective Date: 2/22/25

At TrueSonder, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website (TrueSonder.com) and make purchases from our store. By using our Site, you consent to the practices described in this policy.

1. Collecting Personal Information

We collect personal information when you interact with our Site. This may include:

• Account Information: When you create an account, we collect your name, email address, shipping address, and payment information.
• Order Information: We collect details about your purchases, including items bought, billing information, and shipping address.
• Website Usage Information: We may collect non-personally identifiable information such as your IP address, browser type, and device information when you visit our Site.

2. Sharing Personal Information

We value your privacy and do not sell, rent, or trade your personal information. However, we may share your personal information with trusted service providers who assist with our business operations, such as:

• Payment Processors: For payment processing purposes.
• Shipping Providers: To fulfill your orders.
• Marketing Partners: For targeted advertising and communication purposes.

We ensure that any third parties who have access to your personal information agree to maintain its confidentiality and security.

3. Using Personal Information

We use your personal information for the following purposes:

• Processing Orders: To fulfill your purchases, including shipping and handling.
• Customer Support: To provide customer service and respond to inquiries or requests.
• Marketing Communications: To send promotional emails, newsletters, and updates related to TrueSonder products and services (you can opt-out at any time).
• Improving Our Services: To improve the functionality and user experience of our Site and tailor our offerings to your preferences.

4. SMS Consent

By providing your phone number, you consent to receiving SMS marketing messages from TrueSonder. These messages may include promotions, product updates, and customer service communications. You may opt out of receiving SMS messages at any time by replying with "STOP" to any message or by contacting us directly at hello@truesonder.com.

5. Customers' Rights Regarding Personal Information

You have the right to access, update, or delete your personal information at any time. To exercise these rights, please contact us at hello@truesonder.com. You may also request a copy of the personal data we hold about you.

Additionally, you have the right to withdraw your consent for marketing communications at any time. You can do this by clicking the "unsubscribe" link in our emails or by contacting us directly.

6. Use of Cookies

We use cookies to enhance your browsing experience on our Site. Cookies are small data files stored on your device when you visit our website. We use cookies for the following purposes:

• To remember your preferences and settings
• To analyze website traffic and improve functionality
• To provide personalized content and advertisements

By continuing to use the Site, you consent to our use of cookies. You can adjust your browser settings to refuse cookies, but doing so may impact your experience on the Site.

7. Contact Information

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

TrueSonder

466 Pier Point Ct NW

Concord, NC

Email: hello@truesonder.com

Phone: 980-297-1141

8. Updates to the Privacy Policy

TrueSonder reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

By using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.